Returns and complaints

1. Personalised products

Every journal is handmade to your configuration. Because of this, under Article 38(1)(3) of the Polish Consumer Rights Act, the 14-day right of withdrawal does not apply. You confirm this when ordering.

An order that is not paid within 15 minutes expires automatically.

This does not affect your rights if the journal is faulty or not as ordered. In that case you can make a complaint, as described below.

2. Non-personalised products: 14-day returns

Products that are not made to your specification can be returned without giving a reason within 14 days of receiving them.

• Before the 14 days are up, send us a statement that you are withdrawing from the contract, for example by email to info@misoci.com. You can use the model form below, but you do not have to.
• Send the product back within 14 days of withdrawing, to: Grabiec 80a, 42-445 Szczekociny. You pay the direct cost of returning it.
• We refund all payments, including the cost of the cheapest delivery option we offer, within 14 days of receiving your statement, using the same payment method. We may wait to refund until we receive the product or proof that you sent it.
• You are responsible for any loss in value caused by handling the product beyond what is needed to establish its nature, characteristics and functioning.

3. When you can complain

We are responsible for the journal conforming to the contract for 2 years from delivery, for example if it has a manufacturing fault, was damaged in transit, or differs from the configuration you ordered (a different leather, cord or charm).

Natural differences in the shade, grain and texture of leather, described before purchase, are characteristics of the material.

4. How to complain

Email info@misoci.com with your order number, a description of the problem and, if you can, photos. We will confirm, and you send the journal back to: Grabiec 80a, 42-445 Szczekociny. Checking the parcel on collection and keeping the packaging helps us resolve things faster, but is not a condition of your complaint.

We will reply within 14 days. If we do not, your complaint is deemed accepted.

5. What you can get

You can ask for the journal to be repaired or replaced. If that is impossible, does not happen within a reasonable time, or the fault is significant, you can ask for a price reduction or withdraw from the contract, as set out in the Consumer Rights Act.

We cover the cost of sending back a journal under complaint. Any refund is made within 14 days, using the same payment method unless we agree otherwise.

Consumers can also use the out-of-court dispute resolution described in the Terms of sale.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: ZENA BEATA TKACZ, Grabiec 80a, 42-445 Szczekociny, email: info@misoci.com
• I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*): …
• Ordered on(*) / received on(*): …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is sent on paper): …
• Date: …

(*) Delete as appropriate.